Education Sector Logon (ESL) is an identity management, authentication and authorization solution that provides a secure and seamless link to New Zealand Education Sector Applications. 
Project Time: January 2018 - April 2019 (3 months)  / January 2022 - ongoing  |    My Role: UX/UI Designer 
BACKGROUND
Education Sector Logon supports around 100,000 teachers, school administrators and other workforce users across over 22 critical education sector operational applications from the Ministry, New Zealand Qualifications Authority (NZQA), Tertiary Education Commission (TEC) and the Education Council.
In 2018, the new Education Sector Logon was launched to the sector. The existing education sector identity verification and access management systems were reaching end-of-life, and the aging technology on which they were built was increasingly challenging to support. In addition, there was a requirement for a modern platform to enable the sector to meet an increasing demand for digital access to services.

PROBLEM
In the months that followed, there were large amounts of reports of users who were struggling to use the platform. Web Services was tasked to identify, investigate and provide recommendations to improve the platform.
The Approach
SETTING THE FOUNDATIONS
We kicked off an initial investigation to understand the current state of ESL including:
• An analysis of the current website to identify strengths and pain points 
• Mapping the current site map to understand how the pages of the current site link up to each other. 
• Mapping the current user journey to understand how users are navigating the site 
• Identifying primary users were through user personas
• Talking with users to understand what they were struggling with
UNDERSTANDING THE PROBLEM
When analyzing insights discovered during the initial investigation, the following primary problems were identified: 
Users found findability in function and content difficult
• The frequency of users who would lose their way around ESL was quite high. This was a result of how unclear the IA of the site was laid out and the jargon/lack of consistency of the labeling used. 
• The flow of the user journey was simplified in initial development and didn’t account for the complexity of the different types of users and use cases.
• Large takeouts from this insight included the high turnover of administrative users within the schools (Delegated Authorisers) and the effort it takes a new DA to learn how to use the platform/their responsibilities. 
VALIDATING WITH USERS
Interviews with Service Desk revealed the gap in learnings for our opportunity.
TOUCH POINTS
Planning out the journey experience directed the website’s purpose in providing context and encouraging reach outs.
SITEMAP
Planning out the journey experience directed the website’s purpose in providing context and encouraging reach outs.
DESIGN REFRESH
The original application was developed without involvement of designers and prior to the creation of the Ministry of Education’s design system. Upon receiving this project, we wanted to use this opportunity to adapt the look, feel and UX of our design system and other Ministry websites and applications.
Wireframes
The Outcome
PROJECT OUTCOMES
The original application was developed without involvement of designers and prior to the creation of the Ministry of Education’s design system. Upon receiving this project, we wanted to use this opportunity to adapt the look, feel and UX of our design system and other Ministry websites and applications.
PERSONAL REFLECTION
The original application was developed without involvement of designers and prior to the creation of the Ministry of Education’s design system. Upon receiving this project, we wanted to use this opportunity to adapt the look, feel and UX of our design system and other Ministry websites and applications.
NEXT STEPS
Given less Covid-imposed restrictions, the project could be further refined by utilising a bigger testing group.
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